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FAQs

Ordering

When do I need my order in by?

For that week’s delivery, we need the order by 12 noon on Monday to ensure we have produce available.

Can I order by phone?

Yes, you can. Just phone 01667- 462555.

Can I change items included in the boxes?

We can cope with minor alterations to the individual boxes such as no onions or no brassicas. However, as we have such a large selection of produce available, you have the ability on our website to customize your own box individually tailored to your needs. Simply order individual products and we will make up your box.

Do I have to have the same box every week?

No, you don’t. You can vary between our different boxes or even make up your own.

Am I tied into a contract?

No, you are not. You can come and go as you please.

What is your packaging policy?

We believe that reusing packaging as often as possible is the best solution for environmental and resource usage reasons. So please return all packaging to our driver at your next delivery.

Repeating order (Subscription)

Can I add additional items to my subscription as a one-off purchase?

You can, of course, have any other item in our shop delivered along with your regular order on a regular basis or as a one-off purchase, just let us know.

Can I give a miss for my subscription for my holidays?

If you would like to miss a delivery of a subscription order, please give us as much advance warning as possible so we don’t deliver your box to you. Please let us know, absolute minimum, two days before your delivery is due. Call us on 01667-462555 or send us an email via our contact form.

Donating your order to the Highland Hospice.

Some of our customers choose to donate their order to the Highland Hospice – in this way continuing to pay for their repeating order and donating organic produce/other items to the hospice. The hospice and their kitchen are absolutely delighted to receive a donation of organic produce in this way. Just email us to say that you wish to donate your missed order/s.

Delivery

How often do you deliver?

We deliver weekly to most areas weekly, and some areas fortnightly, with our own vehicles. Other areas are sent by courier weekly at an extra charge.

When do we get delivered?

Please see ‘Delivery’ section.

Do I have to be at home to accept the delivery?

No, you don’t.  If you are going to be at home, please advise a safe place to leave the order in the ‘Order Notes’ box at Checkout.

What if I’m going on holiday?

If you have a repeating order, you have a choice of skipping weeks while you are away or we can donate your order to the Highland Hospice on your behalf.

Cancellation

Organic Food & Farming

What is organic farming?

Organic farming is a system of producing food by working with nature and natural processes. This is different from other systems that attempt to fight against nature using artificial fertilisers, chemicals, poisons, genetic modifications.

Why is organic food better for human health?

Organic food contains more vitamins, trace minerals and cancer-fighting antioxidants. Also, organic food does NOT contain residues of pesticides, insecticides and other toxic chemicals used in non-organic systems. Additives such as hydrogenated fat, aspartame and monosodium glutamate are banned.

Why is organic food better for animals?

No system of farming has higher standards of animal welfare than organic farms. The intensive confinement of farm animals is banned and the inhumane cruelty along with unhealthy conditions of factory farming, can be avoided.

How does organic farming help the environment?

As our precious soil is a living organism, organic farming standards ensure that soil fertility conditions are improved.  Pollution from toxic sprays and nasty chemicals are avoided as they damage both wildlife and our environment.

What about climate change?

Organic farming produces less carbon dioxide and nitrous oxide which are dangerous global warming gases. In addition, the soil on organic farms stores much more carbon from the air. A change to organic food production will help greatly in fighting climate change. Therefore, buying organic food is one of the steps one should take for our planet’s survival.